Frequently Asked Questions About Web Based Time & Attendance

+Q. What kind of servers run the My ARMI PAYsystem and are they shared or dedicated?

A. My ARMI PAY uses several dedicated multi-processor Dell Poweredge fully redundant servers to ensure maximum performance and availability. The My ARMI PAY servers are dedicated, used to serve ONLY My ARMI PAY customers.

+Q. How does VITRIX manage disaster recovery?

A. VITRIX has gone through extensive efforts to ensure disasters don't occur. But to ensure for maximum reliability, we have arranged with our hosting partner, NaviSite, to backup My ARMI PAY data on a nightly basis and even store backup tapes offsite once a week. In case of a catastrophic disaster, we can recover customer data from backup tapes within hours of such an unlikely event.

+Q. How reliable is My ARMI PAY?

A. To ensure data reliability, My ARMI PAY uses state-of-the-art servers with redundant fault-tolerant, RAID 5 disk arrays. The servers are housed in a world-class NaviSite data center, also providing redundant power, network connectivity and fault tolerance at every level. To learn more about NaviSite's data centers or to take an online tour, click here.

+Q. How secure is my data?

A. All customer data is backed-up on tape each evening, and for added security, the tapes are taken weekly to a remote location for storage.

+Q. Who can access my data?

A. When your company's data is transmitted over the Internet, the data is encrypted to ensure that the information being transferred is confidential and secure (look for the little lock at the bottom of your browser window). Access to your data is granted only to those holding your company alias, user id and password.

+Q. How (and how often) is My ARMI PAY updated with new features?

A. One of the advantages of using an ASP-based application is that you are always using the latest version of the software. Typically we update the software with new enhancements once a week or every other week. This update usually takes no more than 5 to 10 minutes, during which time the My ARMI PAY service is unavailable. We do, however, conduct our updates during times when the system is least likely to be used, to ensure the least amount of disruption to service.

+Q. Other than a web browser, what other hardware or software do I need to access My ARMI PAY?

A. If you can run a web browser such as Internet Explorer 5.0 and access the Internet, you can access My ARMI PAY.

+Q. What happens if the Internet connection on my side goes down?

A. Since My ARMI PAY is a web-based application, you will need to have an Internet connection to use the service. However, even if your permanent Internet connection goes down, you might still be able to access the My ARMI PAYsite through a dial-up service such as a local ISP or even AOL.

+Q. When can I access the My ARMI PAY system?

A. My ARMI PAY service is accessible to customers 24 hours a day, 7 days a week. Since it is necessary to perform periodic upgrades and maintenance to any system, we have created a "Scheduled Maintenance" page that will post any planned down times. All My ARMI PAY customers will have access to this schedule for planning and convenience purposes.

+Q. Is there a limit to how often I can use the My ARMI PAY system?

A. Use the system as often as you wish, as there is absolutely no limit.